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FAQ

SHIPPING POLICY

All domestic orders ship via USPS. Please allow five business days for shipping, although most orders ship within 24 hours. Due to the handmade nature of many of our items, it is possible that artisans need additional time to create the item(s) in your purchase. If this is the case, we'll reach out to you!

NOTE: We are not responsible for any lost, damaged or stolen packages. If you believe your package is lost, damaged or stolen, please contact us. You will not be reimbursed for the items unless the shipping provider reimburses the package contents and shipping charges in whole.

RETURNS & EXCHANGES

No refund will be given unless item is received back in the condition it was shipped to you. Returns require authorization from us--message us if there are any problems and we will help you with a solution.

Seasonal items are not returnable.
All split-payment transactions are final.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

  • A piece you broke

TRACKING YOUR ORDER

Items will ship out with a tracking number. We are not responsible for lost or stolen mail once it is scanned by the post office. If an item is marked as delivered but is not at your house or in your mailbox, you will need to contact USPS for an inquiry with the tracking number we provided and then file a police report. The police report should then be provided to Pieces of Jayde to be able to make a claim for reimbursement.

 

Most times, when mail is marked as delivered and you cannot find it, it is a mistake by the post office and they can find it. We are happy to offer advice with tracking down a shipment that has been marked as delivered.

 

PRIVACY POLICY

If you choose to sign up for my email list, I will NOT sell or give away your information to anyone. I hate SPAM as much as you do!

Your email is kept confidential, to be used only by Pieces of Jayde for purposes of sending you our weekly newsletter. You can opt out at any time by clicking the link in each email. 

CUSTOM ORDERS

Customs are my favourite thing to do! A 50% deposit is required up front, with the balance due upon completion of the work. Your satisfaction is of the utmost importance to me!

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